%0 Journal Article %T ISO 9001 2000 implementation the North American experience %A Bhuiyan, Nadia %A Alam, Nadeem %J International Journal of Productivity and Performance Management %V 53 %N 1 %P 10-17 %@ 1741-0401 %D 2004-01-01 %I Emerald Group Publishing Limited %~ DeepDyve