%0 Journal Article
%T How Customer Satisfaction Affects Employee Satisfaction and Retention in a Professional Services Context
%A Frey, Regina-Viola
%A Bayón, Tomás
%A Totzek, Dirk
%J Journal of Service Research
%V 16
%N 4
%P 503-517
%@ 1094-6705
%D 2013-11-01
%I SAGE Publications
%~ DeepDyve