%0 Journal Article
%T The influence of active and passive customer behavior on switching in customer relationships
%A Roos, Inger
%A Gustafsson, Anders
%J Managing Service Quality
%V 21
%N 5
%P 448-464
%@ 0960-4529
%D 2011-09-06
%I Emerald Group Publishing Limited
%~ DeepDyve