%0 Journal Article %T The use of expert systems in total quality management: An exploratory study %A Crossfield, R. T. %A Dale, B. G. %J Quality and Reliability Engineering International %V 7 %N 1 %P 19-26 %@ 0748-8017 %D 1991-01-01 %I Wiley Subscription Services, Inc., A Wiley Company %~ DeepDyve