%0 Journal Article %T Illusionary Progress in Loyalty Programs: Magnitudes, Reward Distances, and Step-Size Ambiguity %A Bagchi, Rajesh %A Li, Xingbo %J Journal of Consumer Research %V 37 %N 5 %P 888-901 %@ 0093-5301 %D 2011-02-01 %I University of Chicago Press %~ DeepDyve