%0 Journal Article
%T What Is the True Value of a Lost Customer?
%A Hogan, John E.
%A Lemon, Katherine N.
%A Libai, Barak
%J Journal of Service Research
%V 5
%N 3
%P 196-208
%@ 1094-6705
%D 2003-02-01
%I SAGE Publications
%~ DeepDyve