%0 Journal Article
%T The role of quality practices in service organizations
%A Gustafsson, Anders
%A Nilsson, Lars
%A Johnson, D.Michael
%J International Journal of Service Industry Management
%V 14
%N 2
%P 232-244
%@ 0956-4233
%D 2003-05-01
%I MCB UP Ltd
%~ DeepDyve