%0 Journal Article %T The impact of ISO 9000 and TQM on best practice/performance %A Prabhu, Vas %A Appleby, Alex %A Yarrow, David %A Mitchell, Ed %J The TQM Magazine %V 12 %N 2 %P 84-92 %@ 0954-478X %D 2000-04-01 %I MCB UP Ltd %~ DeepDyve