%0 Journal Article
%T Social CRM: linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
%A Afaq, Anam
%A Gaur, Loveleen
%A Singh, Gurmeet
%J International Journal of Contemporary Hospitality Management
%V 35
%N 3
%P 992-1009
%@ 0959-6119
%D 2023-02-07
%I Emerald Group Publishing Limited
%~ DeepDyve