%0 Journal Article %T How Quality Management models influence company results–Conclusions of an empirical study based on the Delphi method %A Heras Saizarbitoria, Iñaki %J Total Quality Management & Business Excellence %V 17 %N 6 %P 775-794 %@ 1478-3371 %D 2006-07-01 %I Routledge %~ DeepDyve