%0 Journal Article %T How Does Waiting Duration Information Influence Customers' Reactions to Waiting for Services? %A Hui, Michael K. %A Zhou, Lianxi %J Journal of Applied Social Psychology %V 26 %N 19 %@ 0021-9029 %D 1996-10-01 %I Wiley Subscription Services, Inc., A Wiley Company %~ DeepDyve