%0 Journal Article %T A Comparison of Formative Versus Reflective Approaches for the Measurement of Electronic Service Quality %A Theodosiou, Marios %A Katsikea, Evangelia %A Samiee, Saeed %A Makri, Katerina %A , %J Journal of Interactive Marketing %@ 1094-9968 %D 2019-08-01 %I SAGE Publications %~ DeepDyve