%0 Journal Article
%T What’s wrong with IVR system service? A spatial theorisation of customer confusion and frustration
%A Ellway, Benjamin P.W.
%J Journal of Service Theory and Practice
%V 26
%N 4
%P 386-405
%@ 2055-6225
%D 2016-07-11
%I Emerald Group Publishing Limited
%~ DeepDyve