%0 Journal Article %T ISO 9001 certification research: questions, answers and approaches %A Sampaio, Paulo %A Saraiva, Pedro %A Rodrigues, GuimarãesAntónio %J International Journal of Quality & Reliability Management %V 26 %N 1 %P 38-58 %@ 0265-671X %D 2009-01-09 %I Emerald Group Publishing Limited %~ DeepDyve