%0 Journal Article %T ISO 9000 and TQM: are they complementary or contradictory to each other? %A Magd, Hesham %A Curry, Adrienne %J The TQM Magazine %V 15 %N 4 %P 244-256 %@ 0954-478X %D 2003-08-01 %I MCB UP Ltd %~ DeepDyve