TY - JOUR AU - TI - Organization and Customer: Managing Design and Coordination of Services JF - Academy of Management Review DO - 10.5465/amr.1989.4282099 DA - 1989-04-01 UR - https://www.deepdyve.com/lp/crossref/organization-and-customer-managing-design-and-coordination-of-services-08zo33BMQs SP - 213 EP - 233 VL - 14 IS - 2 DP - DeepDyve ER -