TY - JOUR
AU - Bukh, Per Nikolaj D.
AB - 412 Journal of the Operational Research Society Vol. 46, No. 3 recording. The book covers the knowledge acquisition process and the systems development process in separate chapters and fails to demonstrate adequately the relationship between the two. Furthermore, the important subject of validation and verification is relegated to a short paragraph in the chapter on the organizational impact of knowledge-based systems, rather than being given the thorough coverage it deserves. A final criticism is that, for a highly detailed book covering a wide variety of subjects, an index of less than three pages is inadequate. To summarize, Soumitra Dutta's book clearly demonstrates the importance of capturing and automating organizational knowledge, and shows how it may be enhanced and dissemin- ated throughout an organization to contribute to corporate effectiveness. I, therefore, thoroughly recommend this book, especially to the reader who requires an organizational perspective. Loughborough University NEIL DoHERTY Managing the Delight Factor JAMES J. LYNCH IPS International Ltd, Bedford, 1993. iii + 230 pp. £24.95 ISBN 1 85907 000 0 The purpose of the book is stated as being to 'carry customer care across new frontiers of management'. To do so would require an exceptional book, since so much has 
TI - New Wave Manufacturing Strategies: Organizational and Human Resource Management Dimensions
JF - Journal of the Operational Research Society
DO - 10.1057/jors.1995.58
DA - 1995-03-01
UR - https://www.deepdyve.com/lp/taylor-francis/new-wave-manufacturing-strategies-organizational-and-human-resource-0hKAvxaM7Q
SP - 412
EP - 413
VL - 46
IS - 3
DP - DeepDyve
ER -