TY - JOUR
AU1 - Price, Roger
AU2 - Gaskill, Geoff
AB - Considers the special challenges when applying total quality management to a research environment. Describes a threedimensional quality model and a strategic planning model used to develop research strategies aligned with business needs. Gives examples of successful practice and techniques. Concludes, by considering the lessons learned during the development of the quality process.
TI - TQM in research
JF - Managing Service Quality
DO - 10.1108/EUM0000000003123
DA - 1991-01-01
UR - https://www.deepdyve.com/lp/emerald-publishing/tqm-in-research-116ujUjUV8
SP - 51
EP - 56
VL - 1
IS - 1
DP - DeepDyve
ER -