TY - JOUR
AU - Alam, Nadeem
AB - Presents the findings of an empirical study conducted on Canadian firms on the latest version of the ISO9000 standard, ISO90012000, which takes a processbased approach to quality management systems. The study focuses on the difficulties faced by firms and attempts to determine the characteristics of firms that face difficulties. Results show that large companies faced fewer difficulties the number of years that companies were in operation had no effect on the difficulties they faced companies serving markets outside of North America, mainly in Europe, faced fewer difficulties than those that serve North American markets only.
TI - ISO 9001 2000 implementation  the North American experience
JF - International Journal of Productivity and Performance Management
DO - 10.1108/17410400410509923
DA - 2004-01-01
UR - https://www.deepdyve.com/lp/emerald-publishing/iso-9001-2000-implementation-the-north-american-experience-6e5D8Ufelc
SP - 10
EP - 17
VL - 53
IS - 1
DP - DeepDyve
ER -