TY - JOUR
AU1 - Miller, B.W.
AB - Reveals how a Californian local newspaper is using their own Alternative Distribution System ADS to guarantee firstrate delivery of their Shoppers, after becoming dissatisfied with the US Postal Service. Contends that the key to the success of the ADS comes from the employment of verifiers who evaluate the quality of delivery.
TI - Doing it our way
JF - Managing Service Quality
DO - 10.1108/09604529210029038
DA - 1992-01-01
UR - https://www.deepdyve.com/lp/emerald-publishing/doing-it-our-way-76ZOxmA00c
SP - 45
EP - 48
VL - 2
IS - 1
DP - DeepDyve
ER -