TY - JOUR
AU - Yann‐Chyn Jeng
AB - This research evaluates the performance of the organizations in Taiwan that have been recognized as ISO 9000 series registered companies. Using discriminant analysis methodology, we attempt to determine if the implementation efforts toward quality have improved the performance. Cross‐sectional survey methodology is employed. Thus, through a well‐developed questionnaire design, six major dimensions with a total of 40 key elements regarding performance found in TQM literature are examined. As a result, we find about 70 per cent of the companies that have achieved ISO 9000 approval are performing in line with how they were originally assessed.
TI - Performance evaluation of ISO 9000 registered companies in Taiwan
JF - The TQM Magazine
DO - 10.1108/09544789810211443
DA - 1998-04-01
UR - https://www.deepdyve.com/lp/emerald-publishing/performance-evaluation-of-iso-9000-registered-companies-in-taiwan-93D3UDTY9m
SP - 132
EP - 138
VL - 10
IS - 2
DP - DeepDyve
ER -