TY - JOUR AU - Grol, Richard AB - ORIGINAL ARTICLE Public Reporting in Health Care: How Do Consumers Use Quality-of-Care Information? A Systematic Review Marjan Faber, PhD,* Marije Bosch, MSc,* Hub Wollersheim, MD, PhD,* Sheila Leatherman, PhD,† and Richard Grol, PhD* Key Words: consumer behavior, consumer choice, health services Background: One of the underlying goals of public reporting is to research, public reporting, systematic reviews encourage the consumer to select health care providers or health plans that offer comparatively better quality-of-care. (Med Care 2009;47: 1– 8) Objective: To review the weight consumers give to quality-of-care information in the process of choice, to summarize the effect of presentation formats, and to examine the impact of quality informa- ublic reporting of quality-of-care data comparing the tion on consumers’ choice behavior. The evidence is organized in a Pquality of health care providers is an increasingly com- theoretical consumer choice model. mon health policy tool to support and stimulate quality Data Sources: English language literature was searched in PubMed, improvement. The implementation of public reporting sys- the Cochrane Clinical Trial, and the EPOC Databases (January tems started in New York State in the mid-1980s. After these 1990 –January 2008). initiatives, many other Western countries have started to Study Selection: Study selection TI - Public Reporting in Health Care: How Do Consumers Use Quality-of-Care Information? A Systematic Review JF - Medical Care DO - 10.1097/MLR.0b013e3181808bb5 DA - 2009-01-01 UR - https://www.deepdyve.com/lp/wolters-kluwer-health/public-reporting-in-health-care-colon-how-do-consumers-use-quality-of-9A5AjnnJWW SP - 1 EP - 8 VL - 47 IS - 1 DP - DeepDyve ER -