TY - JOUR
AU - Jr., R.F. Shangraw,
AB - Abstract This experiment investigates the relationship between results produced by an expert system (ES), its physical structure and features, and the user's commitment and confidence in its solutions. One hundred one subjects among four MPA programs were asked to evaluate ten applicants for a government budget officer position. Among the findings: decision makers who utilized the ES made higher quality decisions but exhibited less confidence and commitment than did those who worked without an ES; decision-maker involvement in the decision process corrected for this disparity. We discuss the implications for ES design and future research. © Oxford University Press
TI - Decision Quality, Confidence, and Commitment with Expert Systems: An Experimental Study
JF - Journal of Public Administration Research and Theory
DO - 10.1093/oxfordjournals.jpart.a024336
DA - 1997-01-01
UR - https://www.deepdyve.com/lp/oxford-university-press/decision-quality-confidence-and-commitment-with-expert-systems-an-A6fF48ahXS
SP - 131
EP - 158
VL - 7
IS - 1
DP - DeepDyve
ER -