TY - JOUR
AU - Tang, Catherine So-kum
AB - We investigated how affectivity and emotional intelligence (EI) influence the use ofemotional labor strategies at work among 486 Chinese employees. Hierarchical regressionanalyses showed that negative affectivity was a significant correlate for surface acting, whileEI was a significant correlate for both deep acting and expression of naturally felt emotion.Positive affectivity and EI interacted with each other to influence the adoption of variousemotional labor strategies. For instance, individuals with positive affectivity and regulationof emotion, a key facet of EI, tended to use more deep acting and the expression of naturallyfelt emotion but less surface acting than employees who were low in regulation of emotion.Furthermore, mediation analyses revealed that EI was a mediator between positive affectivityand deep acting. We discussed limitations as well as practical and research implications offindings.
TI - The Influence of Emotional Intelligence and Affectivity on Emotional Labor Strategies atWork
JF - Journal of Individual Differences
DO - 10.1027/1614-0001.30.2.75
DA - 2009-01-01
UR - https://www.deepdyve.com/lp/american-psychological-association/the-influence-of-emotional-intelligence-and-affectivity-on-emotional-A86CPZyQ5i
SP - 75
EP - 86
VL - 30
IS - 2
DP - DeepDyve
ER -