TY - JOUR
AU - Campbell, Larry
AB - PurposeISO 9001: 2015 Quality Management Systems places an obligation on organisations to consider the role of organizational knowledge as a resource. This paper is the first to systematically relate the key fundamentals of knowledge management to the seven quality management principles of ISO 9001: 2015. It also draws some conclusions to assist organisations as they integrate knowledge within their quality management systems. Design/methodology/approachThe paper traces the history of quality standards and the background to the inclusion of an organisational knowledge clause in ISO 9001: 2015. It then systematically considers the seven quality management principles in relation to knowledge management principles.FindingsThe core elements of the knowledge management standard are incorporated with the organisational knowledge clause.Explicit and tacit knowledge are addressed by the ISO standard.Knowledge and its management will become increasingly important in organisations.Research limitations/implicationsISO 9001: 2015 was released in September 2015 which means that organizations have yet to apply the organizational knowledge clause. This paper is a conceptual one which needs to be complemented with empirical research.Practical implicationsThis paper identifies the role of knowledge management principles as they apply to ISO 9001: 2015 and the seven quality management principles.
More than 1.1million organisations are certified to ISO 9001, plus many others who use the standard informally. Those involved with organisational quality will need to understand the role of knowledge in the organisation.Originality/valueThis paper is the first to discuss knowledge management in relation to the seven quality management principles which assist the development of policy for quality management.
TI - Developing a knowledge management policy for ISO 9001: 2015
JF - Journal of Knowledge Management
DO - 10.1108/JKM-11-2015-0472
DA - 2016-07-11
UR - https://www.deepdyve.com/lp/emerald-publishing/developing-a-knowledge-management-policy-for-iso-9001-2015-ALA74aHT0v
SP - 829
EP - 844
VL - 20
IS - 4
DP - DeepDyve
ER -