TY - JOUR
AU - Lai, Kee-Hung
AB - TOTAL QUALITY MANAGEMENT , VOL. 8, NOS 2&3, 1997, S305± S309 Organization pe rformance: Empowering the workforce THILAKA S. WEERAKOON & KEE-HUNG LAI Department o f Business Studies, Hong Ko ng Po lytechnic Unive rsity, Kowloon, Ho ng K ong Introduction With their foreign counterparts gettin g more reluctant to d eal with uncerti® e d c ompanies, Hong K ong bu sinesses ar e queuing u p f or ISO 9000 certi® cation. Ho wever, w hether s uch mechanisms ar e in fact prod ucing high levels of pe rformance is rather questionable. R ecog- nizing the i mportance of Ho ng Kon g in dustry r emaining competitive the govern ment launched a quality awareness c ampaign in March 1990. With almost 90% of H ong Ko ng’ s manufactured good s de stined for export, this was a very timely and p roactive move by the government. The campaign seems to hav e gathered momentum an d as at January 1997 about 1000 companies had been aw arded ISO 9000 certi® cates. Ab out ano ther 300 applications are being processed. Since 199 0, no empirical study has been u ndertaken t o me asure 
TI - Organization performance: Empowering the workforce
JF - Total Quality Management
DO - 10.1080/09544129710305
DA - 1997-06-01
UR - https://www.deepdyve.com/lp/taylor-francis/organization-performance-empowering-the-workforce-CfG37mctIP
SP - 305
EP - 309
VL - 8
IS - 2-3
DP - DeepDyve
ER -