TY - JOUR AU - Ma, Yufeng AB - This is the first study to directly compare emotional labor across samples from Eastern and Western cultures. Additionally, this study begins to answer questions concerning why models of emotional labor generated in a Western culture may not apply in other cultures. TI - Differences in Emotional Labor Across Cultures: A Comparison of Chinese and U.S. Service Workers JF - Journal of Business and Psychology DO - 10.1007/s10869-013-9288-7 DA - 2013-03-08 UR - https://www.deepdyve.com/lp/springer-journals/differences-in-emotional-labor-across-cultures-a-comparison-of-chinese-NXOrklA4QX SP - 21 EP - 35 VL - 29 IS - 1 DP - DeepDyve ER -