TY - JOUR
AU - Ma, Yufeng
AB - This is the first study to directly compare emotional labor across samples from Eastern and Western cultures. Additionally, this study begins to answer questions concerning why models of emotional labor generated in a Western culture may not apply in other cultures.
TI - Differences in Emotional Labor Across Cultures: A Comparison of Chinese and U.S. Service Workers
JF - Journal of Business and Psychology
DO - 10.1007/s10869-013-9288-7
DA - 2013-03-08
UR - https://www.deepdyve.com/lp/springer-journals/differences-in-emotional-labor-across-cultures-a-comparison-of-chinese-NXOrklA4QX
SP - 21
EP - 35
VL - 29
IS - 1
DP - DeepDyve
ER -