TY - JOUR
AU - Assumpta A. Madu
AB - The aim of this paper is to identify the features or dimensions that customers use to assess the quality of a virtual service or operation. It will focus on identifying those characteristics that are perceived by customers as a necessity in achieving customer satisfaction in a virtual operation.
TI - Dimensions of e‐quality
JF - International Journal of Quality & Reliability Management
DO - 10.1108/02656710210415668
DA - 2002-05-01
UR - https://www.deepdyve.com/lp/emerald-publishing/dimensions-of-e-quality-T0ryS4npGN
SP - 246
EP - 258
VL - 19
IS - 3
DP - DeepDyve
ER -