TY - JOUR AU - Assumpta A. Madu AB - The aim of this paper is to identify the features or dimensions that customers use to assess the quality of a virtual service or operation. It will focus on identifying those characteristics that are perceived by customers as a necessity in achieving customer satisfaction in a virtual operation. TI - Dimensions of e‐quality JF - International Journal of Quality & Reliability Management DO - 10.1108/02656710210415668 DA - 2002-05-01 UR - https://www.deepdyve.com/lp/emerald-publishing/dimensions-of-e-quality-T0ryS4npGN SP - 246 EP - 258 VL - 19 IS - 3 DP - DeepDyve ER -