TY - JOUR
AU - Tham, Jason
AB - Technical and professional communication (TPC) and user experience (UX) design are often seen as intertwined due to being user-centered. Yet, as widening industry positions combine TPC and UX, new streams enrich our understanding. This article looks at three such streams, namely, design thinking, content strategy, and artificial intelligence to uncover specific industry practices, skills, and ways to advocate for users. These streams foster a multistage user-centered methodology focused on a continuous designing process, strategic ways for developing content across different platforms and channels, and for developing in smart contexts where agentive products act for users. In this article, we synthesize these developments and draw out how these impact TPC.
TI - Investigating the Impact of Design Thinking, Content Strategy, and Artificial Intelligence: A “Streams” Approach for Technical Communication and User Experience
JF - Journal of Technical Writing and Communication
DO - 10.1177/00472816211041951
DA - 2021-10-01
UR - https://www.deepdyve.com/lp/sage/investigating-the-impact-of-design-thinking-content-strategy-and-T30Yd9pB03
SP - 468
EP - 492
VL - 51
IS - 4
DP - DeepDyve
ER -