TY - JOUR
AU - Heras Saizarbitoria, Iñaki
AB -  Abstract In this article, the authors analyse the influence on companies' performance of the two most important models for Quality Management practice popularized in Europe in recent years–the ISO 9000 and the EFQM models–based on a qualitative survey carried out using the Delphi method. The results of this survey were analysed and triangulated with the results of other surveys carried out previously, as well as with information gathered during several in-depth interviews of the experts that participated in the Delphi panel. 
TI - How Quality Management models influence company results–Conclusions of an empirical study based on the Delphi method
JF - Total Quality Management & Business Excellence
DO - 10.1080/09593960600597768
DA - 2006-07-01
UR - https://www.deepdyve.com/lp/taylor-francis/how-quality-management-models-influence-company-results-conclusions-of-Uvxiiw3uQ9
SP - 775
EP - 794
VL - 17
IS - 6
DP - DeepDyve
ER -