TY - JOUR
AU - 
TI - TQM impact on quality conformance and customer satisfaction: A causal model
JF - International Journal of Production Economics
DO - 10.1016/s0925-5273(98)00007-3
DA - 1998-06-01
UR - https://www.deepdyve.com/lp/crossref/tqm-impact-on-quality-conformance-and-customer-satisfaction-a-causal-aqun0QV0A8
SP - 1
EP - 20
VL - 55
IS - 1
DP - DeepDyve
ER -