TY - JOUR
AU1 - Roger Williams
AU2 - Ton van der Wiele
AU3 - Jos van Iwaarden
AU4 - Rolf Visser
AB - Although total quality management might be defined as a passing fad there are three key reasons why it will remain (or return as) an important issue on the agenda for top management. First, there is growing pressure because of the use of the Internet to create excellence at the operational level, combined with the fact that it has been shown in the past that a level of excellence in the operational processes can never be reached without support from top management. Second, there is a trend towards stronger demand for improved measures of the performance of companies and total quality management has a role to play in relation to this. Third, there is an increasing number of networked organisations, and we will show that total quality management again is a major factor in this trend. Each of these three scenarios reinforces the importance of total quality management for top management and most companies will be touched by these scenarios.
TI - TQM: why it will again become a top management issue
JF - International Journal of Quality & Reliability Management
DO - 10.1108/02656710410542025
DA - 2004-08-01
UR - https://www.deepdyve.com/lp/emerald-publishing/tqm-why-it-will-again-become-a-top-management-issue-fy664sp70C
SP - 603
EP - 611
VL - 21
IS - 6
DP - DeepDyve
ER -