TY - JOUR
AU1 - Arthur L. Rutledge
AU2 - Kenneth R. Tillery
AU3 - Bryan Kethley
AU4 - Kiran J. Desai
AB - In the decade since Tillery, Rutledge and Inman reviewed the treatment of quality management in leading US production and operations management (P/OM) textbooks, attention to quality, once the watchword and driving force in world business, has faded in both the practitioner and popular press. The ultimate purpose of the present research was to establish the progress, current status, and relevancy of the treatment of quality in current US P/OM textbooks, which remain the principal source of quality information in the undergraduate P/OM core course, preparing most future US managers as well as many international managers of tomorrow. Results of the present study indicate that over the last decade US P/OM textbooks have begun to reflect a more proactive and less reactive approach to quality management. However, results also indicate that current US P/OM textbooks lack relevancy of their quality content to practitioner needs, treat TQM and other holistic approaches to quality management superficially, and have little consistency concerning quality emphases.
TI - The treatment of quality in US production and operations management textbooks A reassessment and extension ten years after
JF - International Journal of Quality & Reliability Management
DO - 10.1108/02656710410536536
DA - 2004-06-01
UR - https://www.deepdyve.com/lp/emerald-publishing/the-treatment-of-quality-in-us-production-and-operations-management-hXd42H2690
SP - 479
EP - 496
VL - 21
IS - 5
DP - DeepDyve
ER -