TY - JOUR
AU - Tuck‐Chee Fong
AB - Purpose – The purpose of this paper is to explore the relationship between total quality management (TQM) practices and quality performance with special emphasis on ISO 9001:2000 certified manufacturing organizations in Malaysia. Design/methodology/approach – The empirical data was drawn from 122 ISO 9001:2000 certified manufacturing organizations in Malaysia. The data were analyzed using correlation and multiple regression analyses. Findings – The findings revealed that TQM practices were found to be partially correlated with quality performance of the Malaysian ISO 9001:2000 certified manufacturing organizations. It is also found that where customer focus and continual improvement were perceived as dominant TQM practices in quality performance. Research limitations/implications – This research paper was limited by excluding non‐ISO 9001:2000 certified organizations in the selection of manufacturing firms in Malaysia, making this a possibly biased selection, which might not adequately represent the Malaysian perspective on the entire Malaysia's manufacturing industry. Originality/value – The outcome of the study could provide valuable knowledge to top management of ISO 9001:2000 certified manufacturing organizations to refine their quality management practices and subsequently improve quality performance.
TI - TQM practices and quality management performance An investigation of their relationship using data from ISO 9001:2000 firms in Malaysia
JF - The TQM Journal
DO - 10.1108/17542730810909383
DA - 2008-10-03
UR - https://www.deepdyve.com/lp/emerald-publishing/tqm-practices-and-quality-management-performance-an-investigation-of-iHpyk7SfDr
SP - 636
EP - 650
VL - 20
IS - 6
DP - DeepDyve
ER -