TY - JOUR
AU - Batley, T. W.
AB -  In this article we study the way the quality of leadership, human resource (HR) systems, manufacturing system and company performance are related and whether this relationship is dependent upon a specific business culture. Using data from UK, representing one culture, and Australia and New Zealand representing another, we have indicated that a universal structure between the mentioned four business components exists and that this structure is independent of the cultural setting within the areas we have chosen for this study. The main hypothesis is that the quality of leadership is unconditional, while the probability of both a high-quality HR system and a highquality manufacturing system is conditional upon leadership quality. Finally, the level of performance is conditional upon the joint effect of the quality of the HR system and the quality of the manufacturing system. This hypothesis is clearly supported by the data and, furthermore, data support that the structure is independent of country. These conclusions mean, as we have also seen from a number of other studies, that the choice of leadership style is crucial to the success of business operations and, hence, to the ultimate performance of the company. 
TI - Quality management: A comparison of cultural differences
JF - Total Quality Management
DO - 10.1080/0954412007026
DA - 2000-01-01
UR - https://www.deepdyve.com/lp/taylor-francis/quality-management-a-comparison-of-cultural-differences-iqBg1ZuAVD
SP - 57
EP - 65
VL - 11
IS - 1
DP - DeepDyve
ER -