TY - JOUR
AU1 - Darling, John R.
AB - Defines a leader in total quality management as a person whoinspires, by appropriate means, sufficient competence to influence agroup of individuals to become willing followers in the achievement oforganizational goals. Reports research identifying the keys ofsuccessful leadership in quality management 1 attention throughvision, 2 meaning through communication, 3 trust throughpositioning, and 4 confidence through respect. Describescharacteristics of leaders in quality management they have an agendaand an unparalleled concern with outcomes a mastery of communicationthey are predictable and make their positions known they necessarilyhave a positive selfregard, and a commitment to bring out the best inothers.
TI - Total Quality Management The Key Role of Leadership Strategies
JF - Leadership & Organization Development Journal
DO - 10.1108/01437739210013388
DA - 1992-04-01
UR - https://www.deepdyve.com/lp/emerald-publishing/total-quality-management-the-key-role-of-leadership-strategies-slL3UC04TS
SP - 3
EP - 7
VL - 13
IS - 4
DP - DeepDyve
ER -