TY - JOUR
AU - Amara, Nabil
AB - This article explores different performance configurations resulting from the implementation of an ISO 9000 system in 872 certified organizations. The configurations drawn up here are based on the crossing of traditional performance criteria related to the implementation of ISO 9000 and organizational problems stemming from the implementation of the standard. This crossing leads to the definition of four effectiveness configurations that reflect the paradoxes and degrees of success of ISO 9000 implementation. The logistic regression model developed here sheds light on variables that explain the occurrence of these four effectiveness configurations. The results of the quantitative study show that internal and managerial motivation to adopt ISO 9000 often positively affects the likelihood of a certified organization to achieve a better-performing effectiveness configuration. These results also suggest that the implementation of ISO 9000 frequently remains fairly superficial and often corresponds to a kind of “rational myth” (Meyer and Rowan 1977) or “system of structures somewhat distinct from internal practices and designed instead to project a rational and legitimate image of the organization in question.”
TI - Paradoxes of ISO 9000 Performance: A Configurational Approach
JF - Quality Management Journal
DO - 10.1080/10686967.2009.11918240
DA - 2009-01-01
UR - https://www.deepdyve.com/lp/taylor-francis/paradoxes-of-iso-9000-performance-a-configurational-approach-xb580ys0T0
SP - 36
EP - 60
VL - 16
IS - 3
DP - DeepDyve
ER -