Access the full text.
Sign up today, get DeepDyve free for 14 days.
Loading next page...
/lp/springer-journals/consumer-perceptions-of-the-antecedents-and-consequences-of-corporate-42CBb79PT4
References (72)
-
R. Morgan, S. Hunt (1994)
The Commitment-Trust Theory of Relationship MarketingJournal of Marketing, 58
-
C. Cassell, Phil Johnson, Kenneth Smith (1997)
Opening the Black Box: Corporate Codes of Ethics in Their Organizational ContextJournal of Business Ethics, 16
-
I. Maignan, O. Ferrell, G. Hult (1999)
Corporate citizenship: Cultural antecedents and business benefitsJournal of the Academy of Marketing Science, 27
-
KD Aupperle, AB Carroll, JD Hatfield (1985)
An empirical investigation of the relationship between corporate social responsibility and profitabilityAcademy of Management Journal, 28
-
R. Worcester (2009)
Reflections on corporate reputationsManagement Decision, 47
-
J. Balmer, S. Greyser (2002)
Managing the Multiple Identities of the CorporationCalifornia Management Review, 44
-
I. Maignan (2001)
Consumers' Perceptions of Corporate Social Responsibilities: A Cross-Cultural ComparisonJournal of Business Ethics, 30
-
Carolyn Simmons, John Lynch (1991)
Inference Effects without Inference Making? Effects of Missing Information on Discounting and Use of Presented InformationJournal of Consumer Research, 17
-
Terence Shimp, W. Bearden (1982)
Warranty and Other Extrinsic Cue Effects on Consumers' Risk PerceptionsJournal of Consumer Research, 9
-
D. Turban, D. Greening (1997)
Corporate Social Performance And Organizational Attractiveness To Prospective EmployeesAcademy of Management Journal, 40
-
CJ Fombrun, M Shanley (1990)
What’s in a name? Reputation building and corporate responsibilityAcademy of Management Journal, 33
-
JL Bradach, RG Eccles (1989)
Markets versus hierarchies: From ideal types to plural formsAnnual Review of Sociology, 15
-
M. Clarkson (1995)
A Stakeholder Framework for Analyzing and Evaluating Corporate Social PerformanceAcademy of Management Review, 20
-
M. Pava, Joshua Krausz (1996)
The association between corporate social-responsibility and financial performance: The paradox of social costJournal of Business Ethics, 15
-
Patricia Doney, Joseph Cannon (1997)
An Examination of the Nature of Trust in Buyer–Seller Relationships:Journal of Marketing, 61
-
Alfred Pelham, David Wilson (1996)
A longitudinal study of the impact of market structure, firm structure, strategy, and market orientation culture on dimensions of small-firm performanceJournal of the Academy of Marketing Science, 24
-
D. Woodward, P. Edwards, F. Birkin (1996)
Organizational Legitimacy and Stakeholder Information Provision1British Journal of Management, 7
-
J. Hair, Rolph Anderson, Ronald Tatham (1979)
Multivariate Data Analysis with ReadingsJournal of The Royal Statistical Society Series A-statistics in Society, 151
-
J. Balmer, Kyoko Fukukawa, E. Gray (2007)
The Nature and Management of Ethical Corporate Identity: A Commentary on Corporate Identity, Corporate Social Responsibility and EthicsJournal of Business Ethics, 76
-
William Austin, S. Worchel (1986)
Psychology of intergroup relations -
TH Chiles, JF McMackin (1996)
Integrating variable risk preferences, trust, and transaction cost economicsAcademy of Management Review, 21
-
A. Carroll (1979)
A Three-Dimensional Conceptual Model of Corporate PerformanceAcademy of Management Review, 4
-
Kyoko Fukukawa, J. Balmer, E. Gray (2007)
Mapping the Interface Between Corporate Identity, Ethics and Corporate Social ResponsibilityJournal of Business Ethics, 76
-
C. Bhattacharya, H. Rao, M. Glynn (1995)
Understanding the Bond of Identification: An Investigation of its Correlates among Art Museum Members:Journal of Marketing, 59
-
J. Balmer, S. Greyser (2006)
Corporate marketing: Integrating corporate identity, corporate branding, corporate communications, corporate image and corporate reputationEuropean Journal of Marketing, 40
-
J. Balmer (2009)
Corporate marketing: apocalypse, advent and epiphanyManagement Decision, 47
-
Mark Suchman (1995)
Managing Legitimacy: Strategic and Institutional ApproachesAcademy of Management Review, 20
-
P. Stanwick, Sarah Stanwick (1998)
The Relationship Between Corporate Social Performance, and Organizational Size, Financial Performance, and Environmental Performance: An Empirical ExaminationJournal of Business Ethics, 17
-
Jeffrey Bradach, R. Eccles (1989)
Price, Authority, and Trust: From Ideal Types to Plural FormsReview of Sociology, 15
-
G. Benson (1989)
Codes of ethicsJournal of Business Ethics, 8
-
P. Murphy (2005)
Developing, Communicating and Promoting Corporate Ethics Statements: A Longitudinal AnalysisJournal of Business Ethics, 62
-
Shankar Ganesan (1994)
Determinants of Long-Term Orientation in Buyer-Seller Relationships:Journal of Marketing, 58
-
S. Valentine, T. Barnett (2002)
Ethics Codes and Sales Professionals' Perceptions of Their Organizations' Ethical ValuesJournal of Business Ethics, 40
-
P. Murphy, Gene Laczniak, G. Wood (2007)
An ethical basis for relationship marketing: a virtue ethics perspectiveEuropean Journal of Marketing, 41
-
K. Podnar, Urša Golob (2007)
CSR expectations: the focus of corporate marketingCorporate Communications: An International Journal, 12
-
R. Kline (1998)
Principles and Practice of Structural Equation Modeling -
PE Murphy, GR Laczniak, NE Bowie, TA Klein (2005)
Ethical marketing -
Tracy Harachi, R. Abbott, R. Catalano, K. Haggerty, Charles Fleming (1999)
Opening the Black Box: Using Process Evaluation Measures to Assess Implementation and Theory BuildingAmerican Journal of Community Psychology, 27
-
J. Belt, J. Paolillo (1982)
The Influence of Corporate Image and Specificity of Candidate Qualifications on Response to Recruitment AdvertisementJournal of Management, 8
-
Jill Klein, Richard Ettenson, M. Morris (1998)
The Animosity Model of Foreign Product Purchase: An Empirical Test in the People's Republic of China:Journal of Marketing, 62
-
B. Stevens (2008)
Corporate Ethical Codes: Effective Instruments For Influencing BehaviorJournal of Business Ethics, 78
-
M. Schwartz (2002)
A Code of Ethics for CorporateCode of EthicsJournal of Business Ethics, 41
-
I. Maignan, O. Ferrell (2004)
Corporate social responsibility and marketing: An integrative frameworkJournal of the Academy of Marketing Science, 32
-
Jon Hawes, Kenneth Mast, J. Swan (2013)
Trust Earning Perceptions of Sellers and BuyersJournal of Personal Selling and Sales Management, 9
-
J. Balmer (2008)
Identity based views of the corporationEuropean Journal of Marketing, 42
-
G. O’Donovan (2002)
Environmental disclosures in the annual report: Extending the applicability and predictive power of legitimacy theoryAccounting, Auditing & Accountability Journal, 15
-
Kenneth Aupperle, A. Carroll, J. Hatfield (1985)
An empirical examination of the relationship between corporate so#al responsibility and profitabilit -
S. Jarvenpaa, N. Tractinsky, M. Vitale (2000)
Consumer trust in an Internet storeInformation Technology and Management, 1
-
Daniel McAllister (1995)
Affect- and Cognition-Based Trust as Foundations for Interpersonal Cooperation in OrganizationsAcademy of Management Journal, 38
-
Ekaterina Brancato (2009)
Markets Versus Hierarchies -
C. Deegan (2000)
Financial Accounting Theory -
Tom Brown, Peter Dacin (1997)
The Company and the Product: Corporate Associations and Consumer Product Responses:Journal of Marketing, 61
-
G. Urban, F. Sultan, W. Qualls (2000)
Placing Trust at the Center of Your Internet StrategyMIT Sloan Management Review, 42
-
S. Waddock, Samuel Graves (1997)
The corporate social performance-financial performance linkStrategic Management Journal, 18
-
G. Maruyama (1997)
Basics of structural equation modeling -
Marc Orlitzky, John Benjamin (2001)
Corporate Social Performance and Firm Risk: A Meta-Analytic ReviewBusiness & Society, 40
-
M. Porter, M. Kramer (2006)
Strategy and society: the link between competitive advantage and corporate social responsibility.Harvard business review, 84 12
-
R. Freeman (2010)
Strategic Management: A Stakeholder Approach -
M. Schwartz (2005)
Universal Moral Values for Corporate Codes of EthicsJournal of Business Ethics, 59
-
M. Mathews (1993)
Socially Responsible Accounting -
C. Deegan (2002)
Introduction: The legitimising effect of social and environmental disclosures – a theoretical foundationAccounting, Auditing & Accountability Journal, 15
-
C. Fombrun, Mark Shanley (1990)
What's in a Name? Reputation Building and Corporate StrategyAcademy of Management Journal, 33
-
J. Clarke, M. Gibson‐Sweet (1999)
The use of corporate social disclosures in the management of reputation and legitimacy: a cross sectoral analysis of UK Top 100 CompaniesBusiness Ethics: A European Review, 8
-
Steven Brown (1995)
The moderating effects of insupplier/outsupplier status on organizational buyer attitudesJournal of the Academy of Marketing Science, 23
-
Devavrat Purohit, Joydeep Srivastava (2001)
Effect of Manufacturer Reputation, Retailer Reputation, and Product Warranty on Consumer Judgments of Product Quality: A Cue Diagnosticity FrameworkJournal of Consumer Psychology, 10
-
P. Murphy (1998)
Eighty exemplary ethics statements -
J. Balmer, Guillaume Soenen (1999)
The Acid Test of Corporate Identity ManagementJournal of Marketing Management, 15
-
V. Zeithaml, L. Berry, A. Parasuraman (1996)
The Behavioral Consequences of Service QualityJournal of Marketing, 60
-
JMT Balmer (2008)
Identity based views of the corporation: Insights from corporate identity, organizational identity, social identity, visual identity, corporate brand identity and corporate imageEuropean Journal of Marketing, 42
-
JC Nunnally (1978)
Psychometric theory -
J. Nunnally (1978)
Psychometric Theory (2nd ed), New York: McGraw-Hill. -
G. Lantos (1999)
Motivating moral corporate behaviorJournal of Consumer Marketing, 16
- Publisher
- Springer Journals
- Copyright
- Copyright © 2011 by Springer Science+Business Media B.V.
- Subject
- Philosophy; Ethics; Business and Management, general; Management; Business Ethics; Quality of Life Research
- ISSN
- 0167-4544
- eISSN
- 1573-0697
- DOI
- 10.1007/s10551-011-0904-z
- Publisher site
- See Article on Publisher Site
Abstract
Perceptions of a firm’s stance on corporate social responsibility (CSR) are influenced by its corporate marketing efforts including branding, reputation building, and communications. The current research examines CSR from the consumer’s perspective, focusing on antecedents and consequences of perceived CSR. The findings strongly support the fact that particular cues, namely perceived financial performance and perceived quality of ethics statements, influence perceived CSR which in turn impacts perceptions of corporate reputation, consumer trust, and loyalty. Both consumer trust and loyalty were also found to reduce the perceived risk that consumers experience in buying and using products. From these significant findings, we draw several conclusions and implications, including the importance of enhancing firm focus toward its ethical commitment and long-term reputation.
Journal
Journal of Business Ethics – Springer Journals
Published: Jun 22, 2011