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Telepresence in cross-site business process simulation - lessons learnt in technology, social interaction and organizational learning

Telepresence in cross-site business process simulation - lessons learnt in technology, social... Re-engineering global business processes requires innovative methods for inter-organizational learning. This article describes and analyses an experimental telepresence process simulation that was applied to develop and train the cross-site New Product Introduction process of a global telecommunication company. Interactive, real-time audio and video connections over the Internet supported the process-oriented discussion between two groups in distant locations. Identical visual process charts and other information, projected on the walls of the two auditoriums, helped the two teams to discuss and understand the process. Audibility of the discussion was crucial for learning, but the visual 'talking heads' of the participants distorted concentration. Facilitation at both ends and local simulation periods smoothed the interaction and the imbalances between the locations. The simulation achieved positive effects in immediate learning and in motivation for change, although the telepresence caused some limitations. The ultimate goal, the feeling of real presence, was not reached. But when time gets more expensive, and travelling less preferable, telepresence simulation can be a feasible group-mode e-learning method for inter-organizational learning. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Production Planning & Control Taylor & Francis

Telepresence in cross-site business process simulation - lessons learnt in technology, social interaction and organizational learning

Smeds, Riitta; Alvesalo, Jukka
Production Planning & Control , Volume 14 (2): 11 – Jan 1, 2003
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References (18)

Publisher
Taylor & Francis
Copyright
Copyright Taylor & Francis Group, LLC
ISSN
1366-5871
eISSN
0953-7287
DOI
10.1080/0953728031000107626
Publisher site
See Article on Publisher Site

Abstract

Re-engineering global business processes requires innovative methods for inter-organizational learning. This article describes and analyses an experimental telepresence process simulation that was applied to develop and train the cross-site New Product Introduction process of a global telecommunication company. Interactive, real-time audio and video connections over the Internet supported the process-oriented discussion between two groups in distant locations. Identical visual process charts and other information, projected on the walls of the two auditoriums, helped the two teams to discuss and understand the process. Audibility of the discussion was crucial for learning, but the visual 'talking heads' of the participants distorted concentration. Facilitation at both ends and local simulation periods smoothed the interaction and the imbalances between the locations. The simulation achieved positive effects in immediate learning and in motivation for change, although the telepresence caused some limitations. The ultimate goal, the feeling of real presence, was not reached. But when time gets more expensive, and travelling less preferable, telepresence simulation can be a feasible group-mode e-learning method for inter-organizational learning.

Journal

Production Planning & Control – Taylor & Francis

Published: Jan 1, 2003

Keywords: Telepresence; Business Process; Process Simulation; Cross-site; Inter-organizational Learning

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