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Erving Goffman

Erving Goffman Cognitions, Emotions, and Identities–553 spite of these important differences, Sherman class. It was only in the later chapters and finds that workers in both settings play simi- conclusion that the deconstruction of class is lar “games” to minimize labor, maximize really brought to the fore. Additionally, it profits (in the form of tips), and exercise au- would have been interesting to examine class thority over both management and guests. dynamics in a unionized luxury hotel, if one It is this relationship between workers and exists, to assess how workers view class dif- guests that Sherman pays considerable atten- ferences when they are members of an orga- tion to, and rightly so. One would be forgiv- nization that should promote such a world- en for expecting that these hotels are hotbeds view (Sherman raises this in the conclusion). of class antagonism driven by: 1) the wealth Nevertheless, these are minor concerns of guests compared to workers; 2) the un- about what is otherwise a very interesting, usual demands on the workers’ time that and well-written book. There are many such wealth allows guests to make; and 3) lessons that can be taken from this study, and the de facto management http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Contemporary Sociology: A Journal of Reviews SAGE

Erving Goffman

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Publisher
SAGE
Copyright
© 2007 American Sociological Association
ISSN
0094-3061
eISSN
1939-8638
DOI
10.1177/009430610703600623
Publisher site
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Abstract

Cognitions, Emotions, and Identities–553 spite of these important differences, Sherman class. It was only in the later chapters and finds that workers in both settings play simi- conclusion that the deconstruction of class is lar “games” to minimize labor, maximize really brought to the fore. Additionally, it profits (in the form of tips), and exercise au- would have been interesting to examine class thority over both management and guests. dynamics in a unionized luxury hotel, if one It is this relationship between workers and exists, to assess how workers view class dif- guests that Sherman pays considerable atten- ferences when they are members of an orga- tion to, and rightly so. One would be forgiv- nization that should promote such a world- en for expecting that these hotels are hotbeds view (Sherman raises this in the conclusion). of class antagonism driven by: 1) the wealth Nevertheless, these are minor concerns of guests compared to workers; 2) the un- about what is otherwise a very interesting, usual demands on the workers’ time that and well-written book. There are many such wealth allows guests to make; and 3) lessons that can be taken from this study, and the de facto management

Journal

Contemporary Sociology: A Journal of Reviews – SAGE

Published: Nov 1, 2007

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