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Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”

Brotheridge, Céleste M.; Grandey, Alicia A.

Journal of Vocational Behavior , Volume 60 (1): 17-39 – Feb 1, 2002

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Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”

Brotheridge, Céleste M.; Grandey, Alicia A.

Journal of Vocational Behavior , Volume 60 (1): 17-39 – Feb 1, 2002

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Publisher: CrossRef
ISSN: 0001-8791
DOI: 10.1006/jvbe.2001.1815
Publisher site: See Article on Publisher Site

References

Emotional dissonance in organizations: Antecedents, consequences, and moderators

Abraham
Negative affectivity: Moderator or confound in emotional dissonance–outcome relationships?

Abraham
Unlimited liability? Emotional labour in nursing and social work

Aldridge
Emotional labor in service roles: The influence of identity

Ashforth