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Effective Use of a Common Problem‐solving Process as an Integral Part of TQM

Effective Use of a Common Problem‐solving Process as an Integral Part of TQM Many organizations implement TQM programmes, but it is estimated that only 25 per cent of them can be classified as successful in terms of delivering the benefits that should be expected from them. Failure to create the conditions through systems and procedures which highlight problems in the organization and provide common approaches to solving them (such as an “in‐company” problem‐solving process) is often a main reason for such a low success rate. The benefits of successfully implementing the extensive use of a common problem‐solving process and adopting a management style at all levels that supports, allows and encourages employees to use it are enormous. The problem‐solving process should be an integral part of the TQM initiative and supported by ongoing training and facilitation, and used by management at all levels. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Health Care Quality Assurance Emerald Publishing

Effective Use of a Common Problem‐solving Process as an Integral Part of TQM

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Publisher
Emerald Publishing
Copyright
Copyright © 1994 MCB UP Ltd. All rights reserved.
ISSN
0952-6862
DOI
10.1108/09526869410074694
pmid
10140846
Publisher site
See Article on Publisher Site

Abstract

Many organizations implement TQM programmes, but it is estimated that only 25 per cent of them can be classified as successful in terms of delivering the benefits that should be expected from them. Failure to create the conditions through systems and procedures which highlight problems in the organization and provide common approaches to solving them (such as an “in‐company” problem‐solving process) is often a main reason for such a low success rate. The benefits of successfully implementing the extensive use of a common problem‐solving process and adopting a management style at all levels that supports, allows and encourages employees to use it are enormous. The problem‐solving process should be an integral part of the TQM initiative and supported by ongoing training and facilitation, and used by management at all levels.

Journal

International Journal of Health Care Quality Assurance – Emerald Publishing

Published: Dec 1, 1994

Keywords: Management styles; Problem solving; TQM

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