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- Publisher
- Inderscience Publishers
- Copyright
- Copyright © Inderscience Enterprises Ltd. All rights reserved
- ISSN
- 1477-5212
- eISSN
- 1741-8100
- Publisher site
- See Article on Publisher Site
Abstract
In the relatively new world of e-commerce in consumer markets, managing customer relationships across new channels presents a significant challenge in terms of understanding the antecedent conditions for developing buyer-seller relationships in online environments. Consumer trust in e-retailers has recently been acknowledged as having a role to play in determining the likelihood of using the internet for purchasing. Without building and maintaining trust between consumers and e-retailers, the development of the internet as an e-commerce medium in mass markets is unlikely to reach its full potential. This exploratory study presents and tests a model describing the relationship between the determinants and consequences of consumer trust in online environments.
Journal
International Journal of Internet Marketing and Advertising – Inderscience Publishers
Published: Jan 1, 2004