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- Publisher
- Wiley
- Copyright
- © 2011 Blackwell Publishing Ltd
- ISSN
- 0966-0879
- eISSN
- 1468-5973
- DOI
- 10.1111/j.1468-5973.2011.00639.x
- Publisher site
- See Article on Publisher Site
Abstract
This work‐in‐process literature review gives an overview of recent insight in the incorporation of social media in risk and crisis communication. By marrying literature and examples of social media use with best practices in risk and crisis communication, this study demonstrates how communicators can embrace social media tools to better manage a risk or crisis. Best practices in risk and crisis communication are summarized, examples of social media tools used to manage risks and crises are expounded, and recommendations for practitioners are provided to incorporate social media tools in risk and crisis communication.
Journal
Journal of Contingencies and Crisis Management – Wiley
Published: Jun 1, 2011