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- Publisher
- Springer Journals
- Copyright
- Copyright © 1999 by Kluwer Academic Publishers
- Subject
- Business and Management; Marketing
- ISSN
- 0923-0645
- eISSN
- 1573-059X
- DOI
- 10.1023/A:1008127022539
- Publisher site
- See Article on Publisher Site
Abstract
The advent of electronic environments is bound to have profound effects on consumer decision making. While the exact nature of these influences is only partially known it is clear that consumers could benefit from properly designed electronic agents that know individual users' preferences and can act on their behalf. An examination of the various roles agents perform is presented as a framework for thinking about the design of electronic agents. In addition, a set of goals is established that include both outcome-based measures, such as improving decision quality, as well as process measures like increasing satisfaction and developing trust.
Journal
Marketing Letters – Springer Journals
Published: Oct 14, 2004